Client Complaints Policy

HOW TO SEND A COMPLAINT

Clients may send a complaint to Committed Advisors by registered letter with return receipt requested to the following address:

Committed Advisors SAS
4 rue Galilée
75116 Paris,
FRANCE

or by email if they are in regular contact with somebody at the company.
Complaints must be drafted in French. The process is free of charge.

TIME LIMIT FOR HANDLING CLIENTS’ COMPLAINTS

Complaints are processed at the earliest possible time. Committed Advisors will acknowledge receipt of the complaint to the client within 10 business days after the date of posting (postmark) or transmission if sent electronically (the “Sending Date”).

A response will be addressed to the client no later than 2 months from the Sending Date, except in duly justified special circumstances. If additional research is required beyond this time limit, Committed Advisors shall inform the client of the status of the complaint within this timeframe.

MEDIATION BY THE AMF (AUTORITÉ DES MARCHÉS FINANCIERS)

If the client finds the response provided to be insufficient, he/she can also appeal to the mediator of the Autorité des marchés financiers:

By mail:
Mme Marielle Cohen-Branche
Médiateur de l’AMF
Autorité des marchés financiers
17 place de la Bourse
75082 Paris Cedex 02

By email: Mediation request form available at www.amf-france.org

Please note the existence of mediation rules, drafted by the AMF, which may be found at  www.amf-france.org on the Mediator page of the AMF.

CONFIDENTIALITY

Committed Advisors will handle complaints in strict confidentiality.