Handling of clients’ complaints

In compliance with current regulations, Committed Advisors has put in place an operating procedure to enable clients’ complaints to be processed in a quick and efficient manner.

How to send a complaint

Clients may send a complaint to Committed Advisors by registered letter with return receipt requested to the following address:

Committed Advisors SAS
4 rue Galilée
75116 Paris,
FRANCE

or by email if they are in regular contact with somebody at the company.

Complaints must be drafted in French. The process is free of charge.

Time limit for handling clients’ complaints

Complaints are processed at the earliest possible time. Committed Advisors will acknowledge receipt to the client within 10 business days of receipt. 

A response will be addressed to the client no later than 2 months after receipt of the complaint. If additional research is required beyond this time limit, Committed Advisors shall inform the client of the status of the complaint within this timeframe.

Mediation by the AMF (Autorité des marchés financiers)

If the client finds the response provided to be insufficient, he/she can also appeal to the mediator of the Autorité des marchés financiers:

  • By mail:
    Mme Marielle Cohen-Branche
    Médiateur de l’AMF
    Autorité des marchés financiers
    17 place de la Bourse
    75082 Paris Cedex 02

  • By email: Mediation request form available at www.amf-france.org

Please note the existence of mediation rules, drafted by the AMF, which may be found at  www.amf-france.org on the Mediator page of the AMF.

Confidentiality

Committed Advisors will handle complaints in strict confidentiality.

Procedure last updated 18 July 2019